The Little Things Matter in High-End Travel

(Skift) Some hotels like The St. Regis New York has a dedicated upholstery specialist because there's simply a lot of fabric in the building.

“We believe our surroundings and our furnishing are so important to guest satisfaction that we want to take care of it every day,” Geray said.

A frayed edge to a chair or a missing button makes a property seem tired and has probably seen its better days which is not the kind of impression you’d want at a five-star luxury hotel in the middle of Manhattan. Details matter and make the world of a difference.


Material Matters at The St. Regis: Whether it’s hanging on the walls or blanketing chairs and sofas, fabric plays a huge role at The St. Regis New York. That’s why the hotel employs a full-time upholsterer, who is constantly canvassing the premises to keep material in tip-top shape.

Find New Travelers Seeking Desert Solitude in Namibia: It could be just great PR for Namibia’s ascent, but the country has been playing a long game to attract visitors from around the world. There even more access and new products now to match rising demands from travelers who crave isolation — not to mention social media cred.

Expedition Cruising Is Still Small But Going Mainstream for Travel Advisors: Expedition cruises have come a long way from bunk accommodations on old Russian ships, with a growing fleet of luxury vessels presenting lucrative opportunities for travel advisors. It’s especially so for those looking for unique holiday solutions for their well-heeled customers.

The Paradox of Taxing Travelers for Overtourism: The conversation around tourism taxes shows that it’s not really fewer visitors that destinations want — it’s more for resources and management tools to manage them properly.

Away’s Cult Luggage Created a Community: Jen Rubio, President of Away, didn’t just co-create a luggage brand — she created an online community by understanding the way travel is an aspirational good in the age of social media. Plenty of companies could learn a thing or two.

The Highs and Lows of a Growing Wellness Beverage Market: A new wave of drinks is coming to market — and aiming to supplant predecessors that have less of a wellness edge.


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